How to Recall (pull back) an Encrypted Email

Modified on Mon, 2 Nov, 2020 at 7:24 PM

Recalling an encrypted email sent to the secure portal


When a email is encrypted and sent to the secure portal, the sender will receive a notification receipt, confirming that the email was encrypted.  Within that receipt, is a unique tracking code that can be used to recall (pull back) the encrypted email.

 

For example, if the email was sent to the incorrect recipient or the wrong attachment was sent, the sender can recall the email which deletes it from the Secure Portal making it impossible for the recipient to open the encrypted email.


Once an email is recalled, the audit log will show that the email was recalled by the sender.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article