FAQ's for Recipients of Encrypted Messages.

What is the maximum number of files an encrypted message recipient can attach to a secure reply when using the secure portal?
When replying from the secure portal,  up to 10 attachments can be added to a reply, totaling no more than 60 MB. 
Tue, 24 Mar, 2020 at 11:41 AM
How do I delete a message from my secure portal Inbox.
Messages are automatically deleted when they expire, but you can also delete them before the expiration date.  To delete a message: ‍ ‍1.Select the Inbox, ...
Mon, 25 Nov, 2019 at 11:47 PM
How long are encrypted messages retained on the secure portal?
By default encrypted messages are retained for 60 days. However, this can vary depending the retention values selected by the sender. Messages are autom...
Tue, 24 Mar, 2020 at 11:42 AM
Can I send a secure message without replying to an existing message?
The Compose screen gives you the ability to initiate and send secure messages to domains that you have previously received a secure message from. ‍To compo...
Wed, 25 Mar, 2020 at 9:28 PM
How do I change my secure portal password once I log into the Secure Portal?
You will need to first login to the portal in order to change your password. Next, select the Settings tile on the left hand side of your mailbox screen...
Wed, 25 Mar, 2020 at 9:34 PM
Can I download a message from the secure portal?
Yes, messages can be download in several formats, including password protected PDF.   Once you log into the secure portal, open the message you wish to ...
Wed, 25 Mar, 2020 at 9:27 PM
What is the maximum number of files an encrypted message recipient can attach to a secure reply when using the secure portal?
When replying from the secure portal,  up to 10 attachments can be added to a reply, totaling no more than 60 MB. 
Wed, 25 Mar, 2020 at 3:41 PM
I Understand The Secure Portal Requires "Cookies" That Will Be Stored On My Device, Why Is This Needed?
This secure portal uses cookies to aid in the display and formatting of the webpage. Cookies are small text files that are placed on your computer by websit...
Wed, 25 Mar, 2020 at 9:25 PM
I have forgotten my Secure Portal password. How do I reset it?
To reset your Secure Portal account’s password, please follow the step listed below. To reset your Secure Portal account’s password, visit the portal...
Wed, 25 Mar, 2020 at 9:43 PM
Secure Portal Users Guide
After you have logged into the secure message portal, a number of tools are made available to interact with your secure messages. In this article, we wi...
Sat, 7 Aug, 2021 at 8:59 PM
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